When researching and learning about a new company, one of the first things you can find is its values and principles. This is the first indication of what a company values in its operations and characteristics of their employees. More than just a guideline, these values and principles should be seen as the foundation on which they operate. Kirby Risk was built on 10 solid values and principles that inspired our team from the very start.
“Companies that are built to last stay true to their values and we’ve done that throughout the years, and it served us so well.”
— Jim Risk, CEO of Kirby Risk Corporation.
CUSTOMER SERVICE EXCELLENCE
We strive for service excellence that exceeds the expectations of our customers and honors the commitments that we have made.
We are honest, trustworthy and straight forward with each other and uphold the value and principles of Kirby Risk in every action and decision.
We value and invest in mutually satisfying relationships and treat our teammembers, customers and supplier partners with respect and dignity and we value their contributions.
We provide superior customer service and continuous improvement by working together and sharing a common purpose, a common culture and common objectives.
We are accountable to each other, our customers and our supplier partners; and we make and support business decisions through experience and good judgment.
PASSION FOR RESULTS
We show pride, enthusiasm and dedication in everything we do; and employees are empowered and supported in their creativity, challenges and pursuit of winning.
We are committed to innovation, continuous improvement and providing high quality products and services.
We develop our employees, our most important assets, to their full potential by creating an environment that encourages both personal and professional growth.
We strive to help and improve the communities where we work and live.
We will maintain safe and healthy working environments.
After nearly a century of progress, Kirby Risk has evolved into a multi-faceted organization reaching nearly 40 locations across the Midwest. Our 10 values and principles have driven our expansion, innovation and our ability to exceed our customers’ expectations. The future of Kirby Risk relies on our investment in people, process, technology and relationships while delivering quality products and services to the customers we serve.
“I think we’ll continue to build new capabilities, services and business systems on top of a sturdy, thoughtfully constructed foundation of our values and principles that have guided and supported the business for 95 years.”
—John Eggleton, Kirby Risk President and Chief Operating Officer