Your Current Branch


Phone:
   (800) 382-7602
   
Address:

 

Ohio

Lima
Frequently Asked Questions
 
How do I know it's safe to submit my credit card number?
During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by Kirby Risk. But if you would like to submit your credit card information over the phone, simply contact one of our representatives at 765-448-4567 and someone will assist you.
 
What methods of payment does Kirby Risk accept?
You can pay for your order by check, money order, or by credit card (Visa, Master Card, American Express ). If you're a local customer to one of our distribution/showroom locations, you can pick up your items or have them shipped to you and pay for them at that time.
This is a secure web site. To add to the traditional security of credit card number encryption, we also require that you enter a CVV2, CVC2 or CID number when you use your credit card. CVV2 (Card Verification Value), CVC2 (Card Validation Code) and CID (Card Identification #) codes are a new authentication scheme established by credit card companies to help reduce fraudulent use of credit card numbers in internet transactions. It consists of requiring a card holder to enter the CVV2, CVC2 or CID codes at transaction time to verify that the card is on hand. You can find these codes as shown below. If your credit card does not have one of the codes, please contact your credit card company to get a new credit card that will allow us to process your online credit card order in the most secure way possible.Visa and MasterCard cards have a 3-digit CVV2 and CVC2 security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). Discover card has a 3-digit Card Member ID security code. The security code is the last 3 digits of the number on the back of the card (see diagram below). American Express credit cards have a 4-digit CID security code, and it's located on the front of the card in various areas.
 
How fast can Kirby Risk get my order to me?
Local Orders
You'll find that we are VERY FAST!
In fact, we will ship most orders the SAME DAY!
Custom Orders
Customers will be notified on the ETA for custom orders.
 
What happens if my order is lost or damaged?
Kirby Risk's careful packing and using sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Kirby Risk runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.
 
Will Kirby Risk sell my name and address to other companies?
No! Any information you provide is used by Kirby Risk only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement.
 
Can I order items that are not found in your website?
Yes! If you see it on another website, in a catalog, or anywhere else, Kirby Risk will do everything we can to get if for you. Please use our non-stock / special order from and we'll get to work on finding it for you asap!
 
Does Kirby Risk process Tax Exempt orders?
Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 765-447-3621. We will fax or email you an updated invoice. You can call 765-448-4567 or email us at Sales@KirbyRisk.com to inform us that your order is tax exempt.